Everything you do is a process. Continual improvement becomes a must if you want to be competitive and be a leader, not a follower.
Please note that we use the word continual, as there is a big difference between continuous and continual. Continuous is ever-going but without stopping to study the results. As such, we believe continuous improvement can further destabilize your system and can be harmful in the long run.
Continual Improvement on the other hand, is where you pause and study the results of the improvement or change. This is very much inline with Lean Startup and Agile Software Development mentality where you release a product as soon as possible, test it and improve it. In fact, both of those methodologies have been influenced by and have their roots in Continual Improvement and Shewhart’s PDSA Cycle.
Without a Systems Thinking approach any process improvement effort would be suboptimizing. At Acquate, we look at your value streams, your organization as a whole as well as Customer Experience.
Contact us to see how this proven mindset and methodology can help you run your organization more smoothly and efficiently.